FAQ
Shipping
Do you offer free shipping?
Yes — we offer free shipping on all orders, with no hidden fees at checkout.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 3–10 business days depending on your location.
Where are your products shipped from?
We work with international suppliers to offer high-quality products at competitive prices. Orders are shipped from our partner facilities in Asia.
Will I receive tracking?
Yes, once your order has been shipped you will receive an email with tracking details.
Orders
Can I change or cancel my order?
Please contact us within 24 hours at info@norvenlane.com.
I entered the wrong address
Contact us within 24 hours at info@norvenlane.com.
Returns & Refunds
What is your return policy?
You can request a return within 14 days of receiving your order.
What conditions must be met?
Items must be unused, unwashed, undamaged, in original condition with all tags attached. Trying on is allowed, but not wearing.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
How do I start a return?
Email info@norvenlane.com within 14 days. We recommend using tracked shipping.
When will I receive my refund?
Refunds are processed within 14 days after we receive your return.
Support
How can I contact you?
You can reach us at info@norvenlane.com. We respond within 24 hours.